Refund policy
General Terms and Conditions
The following terms and conditions apply to all services provided by VZG Consult (owned by Vilislav Gitsov, Hospitalstraße 30, 66798 Wallerfangen – hereinafter referred to as the "Service Provider").
1. Scope
These General Terms and Conditions apply to all contracts for consulting, services, and other offerings between the Service Provider and their clients (hereinafter referred to as the "Client"), including bookings made via the website. Any conflicting terms and conditions from the Client shall not be recognized unless the Service Provider has expressly agreed to them.
2. Conclusion of Contract
The presentation of services on the website does not constitute a legally binding offer. By submitting a booking, the Client makes a binding offer. The contract is concluded upon confirmation by the Service Provider (e.g., via email) or upon the provision of the service.
3. Prices and Payment
All prices are net amounts in Euros, subject to the addition of the statutory Value Added Tax (currently 19%). Payment may be made—at the Client's discretion—online via a payment service provider (credit card, SEPA, digital wallet, or potentially via invoice) or upon receipt of an invoice. Unless otherwise agreed, invoices must be paid within 14 days, with no deductions.
4. Deadlines and Cancellations
Agreed-upon dates and times are binding. Rescheduling or cancellation is possible free of charge up to 24 hours prior to the scheduled time. In the event of a late cancellation or failure to appear, the service provider may invoice the agreed-upon amount. Payments already made shall be refunded in the event of a timely cancellation.
5. Scope of Services
The specific scope of services is determined by the service description on the website and the corresponding confirmation. The service provider shall perform the services with the due care of a diligent business professional. No specific commercial outcome (e.g., a specific amount of savings) is guaranteed, unless expressly agreed otherwise.
6. Liability
The service provider shall be liable without limitation in cases of intent or gross negligence, as well as in accordance with the provisions of the Product Liability Act. In cases of simple negligence, the service provider shall be liable only for the breach of a material contractual obligation, and such liability shall be limited to the foreseeable damage typical for the contract. Any further liability is excluded.
7. Final Provisions
The law of the Federal Republic of Germany shall apply. Should individual provisions of these General Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
Information Regarding the Right of Withdrawal
Right of Withdrawal
Consumers have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the date the contract is concluded. To exercise your right of withdrawal, you must inform us (VZG Consult, proprietor Vilislav Gitsov, Hospitalstraße 30, 66798 Wallerfangen, telephone: 015750171967, e-mail: info@vzgconsult.online) of your decision by means of a clear statement (e.g., by e-mail or letter). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal. For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise.
Expiry of the right of withdrawal
The right of withdrawal expires when the service provider has fully performed the service, provided that the performance began only after the consumer had given their express consent and simultaneously acknowledged that they would lose their right of withdrawal upon full performance of the contract (§ 356, paragraph 5 of the German Civil Code – BGB).
Updated: 2026. These General Terms and Conditions/information regarding the right of withdrawal are a template and are subject to legal review prior to publication.